Thank you for visiting and shopping at Pretty Things By Katja.

Crochet Patterns are delivered by Email. As soon as the payment is confirmed, you will receive an email with a link to download the patterns. It is a PDF File, Nothing will be sent to you by mail.

Following are the terms and conditions that constitute our Shipping Policy for T-Shirts and Mugs.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping to	First Item, USD	Additional Item, USD
USA * Shipping up to 2 - 5 business days	$ 5.00	$ 2.00
Canada Shipping up to 10 - 30 business days	$ 8.50	$ 4.00
Rest of the World Shipping up to 10 - 30 business days	$ 10.00	$ 4.00

* Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take additional 7 – 12 business days.

Delivery delays can occasionally occur.

 

Shipping Providers

 

Ships From

• Miami, Florida (T-Shirts)
  

• Rhode Island Avenue, Beltsville, Maryland (Mugs)
  

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

Pretty Things By Katja is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Pretty Things By Katja is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return and Refund provides detailed information about options and procedures for returning your order.